How are guest payments handled?
Guest payments are maintained at the rental channel until the guests have completed their stay. Payments are then sent to Cohost to distribute on a monthly basis. Cohost then will deduct expenses for supplies, taxes, and our percentage from the property's earnings. Your monthly income is then distributed by the 10th of the following month along with a documented report.
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How does Cohost handle guest inquiries?
As soon as a booking is confirmed, we send out mail correspondence including a link to our digital guidebook. This contains house rules, things to do in the area of the property, and some of our concierge services. It also includes how to get to the ...
How does Cohost help with guest relations?
There is many things that Cohost provides to guests to ensure they have the best stay. We provide a physical and virtual welcome guide to each guest stating house rules, activities to do in the area of the property, and our concierge services. We ...
What happens if there is a guest emergency?
If it is a medical emergency, guests should call 911 immediately. Any other issue we are available by phone, chat, or text 24/7 and resolve the problem. For example, if a heater is down in your home, you won't have to worry about getting someone ...
How does Cohost work?
Cohost prides itself in being a full-service property management company. By full-service, we mean that your property is 100% handled by us. We market your property through listing channels such as Airbnb, VRBO, Booking.com, TripAdvisor and more, for ...
How does Cohost secure my home and manage keys?
Cohost will install smart locks (or wifi/bluetooth locks) from our partner RemoteLock. These locks allow us to generate new entry codes for each guest and turnover cleaner. Using a smart lock allows us to track who was the recent person to have ...