How does Cohost handle damage deposits from guests?
Damage deposits are collected as part of the booking fee and will be applied if any damage was done to the property during the after stay inspection. Damage costs over the deposit will be taken up with the guest and the rental platform to ensure coverage.
How does Cohost handle noisy guests?
We use a product called NoiseAware. It measures decibel levels in your house without recording any guests stay. If above a certain sound level, a message will automatically be sent to the guest to urge them to quiet down. Of course, if guests ...
How does Cohost screen potential guests?
Cohost.com validates all guests via a proprietary 3 step process listed below. 1. Survey - Including IP and Address Verification 2. Persona Validation - Facial and Government ID Compliance 3. Booking Channel Verification Each Channel is different and ...
How does Cohost help with guest relations?
There is many things that Cohost provides to guests to ensure they have the best stay. We provide a physical and virtual welcome guide to each guest stating house rules, activities to do in the area of the property, and our concierge services. We ...
How does Cohost handle regular maintenance?
This service is scheduled as needed when regular maintenance is required. While cleaning services are scheduled as soon as a confirmation is approved for a booking, regular maintenance will be scheduled when any property issue may come up. This keeps ...
How does Cohost handle guest inquiries?
As soon as a booking is confirmed, we send out mail correspondence including a link to our digital guidebook. This contains house rules, things to do in the area of the property, and some of our concierge services. It also includes how to get to the ...