How does Cohost handle guest inquiries?

How does Cohost handle guest inquiries?

As soon as a booking is confirmed, we send out mail correspondence including a link to our digital guidebook. This contains house rules, things to do in the area of the property, and some of our concierge services. It also includes how to get to the property, check-in and check-out procedures, late check-out fees, and other information a guest may need. Our guidebooks also include either text instruction or video instruction on how to use specific things in the property such as a hot tub, or surround sound system.

If guests have any issues such as downed internet, TVs not working, and other similar issues, we are quick to respond and supply information to the guest immediately. For other guest inquiries, it generally depends on the situation to determine how the guest issue is handled.  

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