How does Cohost help with guest relations?
There is many things that Cohost provides to guests to ensure they have the best stay.
- We provide a physical and virtual welcome guide to each guest stating house rules, activities to do in the area of the property, and our concierge services.
- We handle all guest questions such as how to unlock the door, property location, and any other common needs a guest may have.
- We are available 24/7 for guest emergencies.
- We provide check-in, check-out information, collect cleaning fees, collect damage fees, and any other aspects of a guests stay.
How does Cohost handle guest inquiries?
As soon as a booking is confirmed, we send out mail correspondence including a link to our digital guidebook. This contains house rules, things to do in the area of the property, and some of our concierge services. It also includes how to get to the ...
How are guest payments handled?
Guest payments are maintained at the rental channel until the guests have completed their stay. Payments are then sent to Cohost to distribute on a monthly basis. Cohost then will deduct expenses for supplies, taxes, and our percentage from the ...
How does Cohost work?
Cohost prides itself in being a full-service property management company. By full-service, we mean that your property is 100% handled by us. We market your property through listing channels such as Airbnb, VRBO, Booking.com, TripAdvisor and more, for ...
How do I know if my property is a good fit for Cohost?
Our mission is to provide a “hands-off” approach for our property owners with a focus in quality and optimizing passive income. We care for the property as it is our own and want to ensure guests at your property get to experience why you enjoy the ...
How does Cohost secure my home and manage keys?
Cohost will install smart locks (or wifi/bluetooth locks) from our partner RemoteLock. These locks allow us to generate new entry codes for each guest and turnover cleaner. Using a smart lock allows us to track who was the recent person to have ...