What should I do if I encounter an issue during my trip?
If you have a medical emergency, dial 911 immediately. For any non-medical issue that only our support can provide, contact us through the booking channel used, call, or chat and we will be available to assist you.
How does Cohost handle noisy guests?
We use a product called NoiseAware. It measures decibel levels in your house without recording any guests stay. If above a certain sound level, a message will automatically be sent to the guest to urge them to quiet down. Of course, if guests ...
What happens if there is a guest emergency?
If it is a medical emergency, guests should call 911 immediately. Any other issue we are available by phone, chat, or text 24/7 and resolve the problem. For example, if a heater is down in your home, you won't have to worry about getting someone ...
How does Cohost handle regular maintenance?
This service is scheduled as needed when regular maintenance is required. While cleaning services are scheduled as soon as a confirmation is approved for a booking, regular maintenance will be scheduled when any property issue may come up. This keeps ...
Can guests book my property online?
Of course! With technology so prevalent in our lives today, being able to book a vacation online is a necessity. No matter which management package you decide to go with, we will list your property on all the major listing channels. Having your ...
How does Cohost handle guest inquiries?
As soon as a booking is confirmed, we send out mail correspondence including a link to our digital guidebook. This contains house rules, things to do in the area of the property, and some of our concierge services. It also includes how to get to the ...